Balanced Life Massage Therapists are very happy to accommodate your busy schedule and adjust to your needs. Because of their flexibility, it is only reasonable to expect our clients to show up on time otherwise, the therapist ends up being late for their next appointment or most likely loses business if the client does not show up as they could have booked another client. With this in mind, Balanced Life's Late & Cancellation Policies are as follows:
LATE POLICY
If the client is late, the appointment will start ASAP and the appointment will end at the originally scheduled time. If the therapist does not have another appointment following your session, the therapist can extend the end time to provide you with the full length of the session. If the therapist does have a session after yours, the appointment will end as scheduled and you will be charged for the full amount of the session.
CANCELLATION POLICY
If the client cancels 12 hours ahead of the appointment, there will be no charge. If the client cancels within 12 hours, the client will be charged 50% of the full amount of the session.